Remove the user's account from Tools > Accounts.Remove the managed account from Tools > Accounts > Advanced > Delegate Access.IF THEY STILL GET THE ERROR AFTER RE-ADDING THE SHARED MAILBOX: The Shared Mailbox now shows as a new set of folders on the bottom left side of your Outlook client.When the dialog box comes up to have the auto-discover server automatically configure the mailbox, select Allow.Select the correct mailbox and then click Add on the bottom right. If permissions have been granted it should show up on the list of mailboxes. Next, start typing the name of your Shared Mailbox in the search box.Under 'people I am a delegate for' click the + to add a new mailbox.On the next screen, click on the Delegates button.Select your account, on the bottom right click on the Advanced button.Click on Tools and then click on Accounts.How to ADD the Shared Mailbox a Different Way: On the Account Settings page, click the Email Account you want to remove to highlight it, then click the ' – 'at the bottom of the box.įinish by clicking ' Delete' on the box asking if you are sure you want to delete the account. On Outlook for Mac, click on the Tools tab. How To REMOVE the additional Shard Mailbox account:

Then close and restart Outlook before Adding the Shared Mailbox back. How to fix Logon Error for Shared Mailbox on Outlook for Mac Now that passwords have been disabled for Shared Mailboxes, some Outlook for Mac users are receiving a Logon Error popup box.įirst, they should go into their Accounts and REMOVE the additional Shared Mailbox from their Account Settings.

Outlook for mac add shared mailbox